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Team Manager

Company Transaction Capital Recoveries
Reference # TM002
Published 15/07/2019
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
To manage and support the call centre agents in achieving their set input and output standards.
Accountable for call centre agent’s performance through quality monitoring, compilation of reports and
coaching of call centre agents to achieve high performance and growth.
Job Functions Call Centre
Industries Financial Services
Specification
Management of Call centre delivery
Quality Management and compliance
Reporting
Performance Management
People Management
Requirements
Matric Certificate
Relevant tertiary qualification (added advantage)
Proficient MS office
3-5 years’ experience in a collections environment
2-3 years’ experience in a Collections management role
Job Closing Date 22/07/2019
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Last Updated: 11-7-2019 [19.07.02.08]
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